Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our website
- Make a purchase at one of our retail stores
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Create an account at KaBloom.com
- Subscribe to our Email Newsletter for Preferred Customers
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion, or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our website by using data gathered with "cookies" and/or other online tools such as "pixel tags." (See Cookies and Pixel Tags below for further information.)
Using Information We Collect
We continuously strive to provide you with the best possible shopping experience and to fulfill your orders exactly as you've requested. In order to do this, we collect information that helps us to:
- Process and track your order
- Provide the services you requested
- Contact you about the status of an order
- Send you promotional offers we believe will be of interest to you
- Send you the KaBloom Email Newsletter, if requested
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services – we work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using your information for their own marketing purposes or from sharing your information with anyone other than KaBloom.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
KaBloom Email and Other Communications
When you provide us your email address, we may send you emails necessary to process your order or to respond to a request. For example, after you place an order at KaBloom.com, you will receive an email confirmation and, in most cases, an email with package tracking information.
Additionally, if you have purchased from KaBloom or subscribed to one of our newsletters or otherwise have chosen to receive communications from us, we may occasionally update you on special opportunities via email or other methods.
You can choose to be removed from our mailing lists at any time by managing your subscription account at the following link: Manage Newsletter Subscription Account. You can also unsubscribe by using the link provided in each of our emails. As we only wish to send email to our opt-in customers and do not intentionally spam, please be certain that you have sent your unsubscribe request from the address you wish to be removed. If you have another email address you would like removed, please send another email from that address. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.
If you received an email from another company mentioning KaBloom and want to unsubscribe, please follow their unsubscribe procedures. If you have any questions or comments, please contact our Customer Care Center at email@example.com or at 1-800-KaBloom. You also may contact us at the address below.
We may also contact you if you have entered one of our contests or sweepstakes. If you choose not to receive updates when you enter a contest or sweepstakes, your chances of winning will not be affected.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience so that the information you receive is more relevant to you.
- Remember what items are in your shopping basket
- Recognize you when you return to our website
- Enable you to use stored information, if you have created an account
- Study how our customers navigate through our website and which products they request in site searches
We also use pixel tags – tiny graphic images – to tell us what parts of our website you have visited, or to measure the effectiveness of any searches you may do on our site. Pixel tags may also enable us to send you email in a format you can read. They also let us know when you have opened an email message from us.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of KaBloom and have established their own privacy and security policies. We have no control over other sites or their content and cannot guarantee, represent, or warrant that the content of these sites is accurate, legal and/or inoffensive. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or other features that may adversely affect your computer. For the best online experience, we strongly encourage you to review the policies at any site you visit.
We welcome all comments, feedback, information, or materials ("feedback"), which you submit to us through or in conjunction with our site. Please note that feedback shall be considered non-confidential and become the property of KaBloom. By submitting feedback to us, you agree to a no-charge assignment to us of all rights, title, and interest in copyrights and other intellectual property rights on a worldwide basis to your feedback. We shall be free to use your feedback on an unrestricted basis.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number, and email address), please visit the My Account area of this site. To protect your privacy, we will need to validate your identity (log in) before you can update or review your information.
Privacy of Children on Our website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. In addition, we do not knowingly solicit data from children, nor do we knowingly market to children. KaBloom requires that children under the age of 18 use our service only in conjunction with their parents or guardians.
Return and Refund Policy
All sales are final. You may be eligible for a replacement bouquet or a refund if the wrong item was delivered, delivered late, damaged, defective or the bouquet does not meet our 7-Day freshness guarantee. If you think you are eligible, please contact customer service at 1-(800) 552-5666 or firstname.lastname@example.org. Replacement bouquets cannot be transferred for value or redeemed for cash.
Questions or Comments?
If you have any comments or questions, please do not hesitate to contact us at email@example.com or at 1-800-KaBloom, or write us at:
305 Harvard Street
Brookline, MA 02446